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Item No: 1 0f 40
Question:
What does
administration generally handle in an office environment?
a.
Paperwork and accounts.
b. Specifically,
the hiring of new management and middle management.
c. The
efficient day-to-day running of the office, with regard to company files,
communication, management of jobs and such as overseeing hiring and firing and
human resources etc.
d. Ensuring
that the infrastructure of the building is regularly checked and modemized.
Item No: 2 of 40
Question:
You are asked to call
up senior executives of your company located in different continents to inform
them about the proposed dates for an international sales meeting. What is the
best time to call them up?
a.
During the call recipient's office hours
b.
After your office hours
c.
During your office hours
d.
Between 9:00 A.M. and 5:00 P.M.
e.
Any of the above
Item No: 3 of 40
Question:
What does 'the bottom
line' commonly refer to in an office environment?
a.
The line that appears at the bottom of a paper with the company letterhead.
b. The
lowest office floor in a building.
c. The
same as the dotted line.
d. The
basic controlling factor, notably the financial cost, regarding whether a task
or a project can be accomplished or not.
Item No: 4 of 40
Question:
Traditionally,
approximately how many pages should a business CV or a resume have?
a.
1-3, preferably 2
b. 1-5,
but usually 2-3
c. Just
1
d. Exactly
2 and a half, and never more or less
e. All
of the above
Item No: 5 of 40
Question:
What is the best way
to handle an angry colleague or client with a complaint?
a.
Listen to their concerns and calmly but firmly explain what you are able to do,
offering other solutions and options, without getting angry in tern.
b.
Show a little anger as a way of evening out the situation.
c.
Shout back and then, later in the day, find a place to sulk or time to complain
to your own boss.
d.
Listen to their concerns, politely explain what you are able to do and if they
insist, shout back your own concerns and complaints.
Item No: 6 of 40
Question:
You realize that the
computer in your office is getting a lot of spam and unwanted e-mails, What should be your first action to stop these emails?
a.
E-mail the Regular Authority in charge of stopping spam in order to complain.
b. E-mail
the source of the emails asking them to stop them.
c. Call
over a computer expert to solve the problem.
d. Look
for a Remove From Mailing List link in the email.
Item No: 7 of 40
Question:
What does the
abbreviation CEO stand for?
a.
Company Executive Officer
b. Communication
Especially On
c. Corporate
Exact Office
d. Cheat Every One
e. Chief
Executive Officer
Item No: 8 of 40
Question:
When replying to an
e-mail, who do you place in the cc: line and who in the bcc: line?
a.
A person who wish to openly inform goes in the cc: line, and the same person in
the bcc: line.
b.
A person who wish to openly inform goes in the bcc: line, and the same
person in the cc: line.
c.
A person who wish to openly inform goes in the cc: line, and the person you
wish to read thee-mail, but without the knowledge of either the
recipient of the person in the cc: line, goes in thebcc: line.
d.
A person who wish to openly inform goes in the cc: line, and the person you
wish to read thee-mail without the knowledge of the
recipient, but with the knowledge of the person in the cc: line, goes in the bcc: line.
Item No: 9 of 40
Question:
What is an office
'memo circular'?
a.
A simple message, usually delivered by e-mail or hard copy and sent to all
office staff, updating everyone on new office precedures.
b. A
circular shaped memo.
c. A
left of introduction by a potential new client.
d. A
complaint letter to the CEO circulated to and signed by the entire staff.
Item No: 10 of 40
Question:
Which of the
following are good office practices when creating documents such as letters,
memos, company files etc.?
a.
Always save to hard drive and at least one back-up, such as a CD or
thumb drive.
b.
Save to the hard drive and a back-up, if necessary.
c.
Save to the back-up first and then the hard drive.
d.
Save once a day.
Item No: 11 of 40
Question:
When you are
introducing a woman and are unsure of her marital status, which title should
you use?
a.
Ms.
b.
Miss.
c.
Mrs.
d.
Madam
e.
None of the above
Item No: 12 of 40
Question:
You are required to
create a cost report for your department and then present the report to the
board. Which two programs would you use for these two tasks?
a.
MS Powerpoint, MS Access
b.
Adobe Photoshop, MS PowerPoint
c.
MS Word, MS Excel
d.
MS Excel, MS Word
e.
MS Excel, MS PowerPoint
Item No: 13 of 40
Question:
What is the normal
length of notice period for quitting job in
most professional offices?
a.
Either 2 weeks or 1 month
b.
2-3 months
c.
1 week
d.
Up to 3 months, or longer
e.
None of the above
Item No: 14 of 40
Question:
With regard to
emails, when is bcc: used?
a.
When you want to send the same mail to several people and do not want the To:
and cc: recipients of the mail to know the bcc: recipients of the
same mail.
b.
When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who who else the mail was sent
to.
c.
When you want to send the same mail to several people and want to receive
acknowledgements from each recipient.
d.
When you want to send the same mail to several people, but the mail does not
support attachments.
Item No: 15 of 40
Question:
What is 'commodity
value', an important business term of relevance to most office environments?
a.
The value of all the office hardware, including computers and furniture.
b. An economics term meaning the intrinsic value under
optimal, often free market conditions, of the product the company sells or
manufactures.
c. The
value of commom decency between
employees of a given office.
d.
The cost in petty cash of all company expense dinners in a given month.Item No: 16 of 40
Question:
You send a package
through FEDEX to a client in Korea. The client calls up after a few days and
says that he has not received it. What is the best way to immediately let the
client know the status of the courier?
a.
Give the client the airway bill number and ask him to call up FEDEX about the
status of the courier.
b.
Give the client the local number of FEDEX in Korea.
c.
Call FEDEX and ask them to speak directly to the customer.
d.
Track the packet on the FEDEX website and send the client
a copy of the current status of the packet.
Item No: 17 of 40
Question:
What is very
important to remember to do when entering an office business meeting at any
level, especially when clients are there?
a.
Bow slightly before your superiors or company executives.
b.
Take the coats from clients and drape them over your arm during the meeting.
c.
Turn OFF all cell phones, pagers and other electronic devices.
d.
Turn ON all cell phones, pagers and other electronic devices.
e. a and c
Item No: 18 of 40
Question:
Which of the
following file formats relate to a graphic file or
a scanned image file?
a.
JPG
b. VBP
c. HTML
d. GIF
e. a and d
Item No: 19 of 40
Question:
What is the
appropriate response to discovering the printer is out of link?
a.
Force the printer to deliver the last drop of ink by turning it upside down,
holding it carefully.
b.
Walk away and tell a fellow office worker, hoping he or she will take
responsibility.
c.
Leave it to the next person.
d.
Replace the ink if the cartridge is available otherwise
follow the
office procedure for replacing or ordering the cartridges.
Item No: 20 of 40
Question:
Which of the
following are not recommended when trying to
improve working with others in an office environment?
a.
Talking when others are talking, and listening only occasionally.
b. Being
as consiously helpful as possible, and offering
practical solutions.
c. Changing
the printer ink or cartridge when it runs out.
d. None
of the above.
Item No: 21 of 40
Question:
What information
would the petty cash register contain?
a.
Details of expenses on account of the administrative staff.
b.
Details of small expenses related to the running of the office.
c.
Details of expenses on account of electricity and water bills.
d.
Details of expenses worth less than $80.
Item No: 22 of 40
Question:
Consider the
following sentence:
'There are 20 new
PC's in the accounts department.'
Should there be an
apostrophe in PC's?
a.
No
b. Yes
c. Not
sure
d. No
idea
e. None
of the above
Item No: 23 of 40
Question:
In any office or
business environment, what does the 'opportunity success rate' refer to?
a.
The success of a business in dollar value minus the dollar value of previous
attempts to make it a success.
b. The
number of won opportunities as a
percentage of the number of won and lost opportunities.
c. The
number of lost opportunities as a percentage of the number of almost won
opportunities.
d. The
opportunity costs divided by the so-called sunk costs.
Item No: 24 of 40
Question:
What common injury
can result from too much concentrated typing over too little amount of time?
a.
Leg injury
b. Broken
neck
c. Blue
hands
d. Repetative strain injury
e. All
of the above
Item No: 25 of 40
Question:
What does 'Class A
office space' commonly refer to?
a.
Office space on former sites of class A drug offenses.
b. The
lowest quality office buildings in a given area.
c. The highest quality office space available in a given area.
d. The highest quality office space for the least price.
Item No: 26 of 40
Question:
What is the person in
charge of administering an office commonly called?
a.
Office Assistant
b. Full-time
Manager
c. Office
Manager
d. CEO
e. None
of the above
Item No: 27 of 40
Question:
What is
'outsourcing'?
a.
Woking outside the office, often from home.
b. Freelancing
work to workers outside the main office building, often to foreign workers for
cheaper labor costs.
c. A
form of half working from home, half at the office.
d. Leaving
work early.
Item No: 28 of 40
Question:
What does the 'glass
ceiling' refer to in a business context?
a.
The internal ceiling above the boardroom, whether it is on the top floor or
not.
b. The
roof of the company building, frquently constructed from
glass to optimize the company's public status for the sorrounding area.
c. The
upper level of senior management or company executive positions which is
traditionally hard to break through, for example, for women and/or minorities.
d. The
imaginary level above the CEO at which the company profits skyrocket.
Item No: 29 of 40
Question:
Which of the
following are considered bad manners while
greeting a business visitor to your office?
a.
Remaining seated while the visitor introduces himself/herself.
b. Not
shaking hands, but simply saying hello with a smile.
c. Shaking
hands from the shoulder rather than the elbow.
d. Shaking
hands with gloves on, or forgetting to smile.
e. All
of the above.
Item No: 30 of 40
Question:
When a client visits
the office and arrives early, what does office etiquette require you to do
handle the situation?
a.
If you are free, allow the meeting to start early.
b.
Take their coat, offer them something to drink, and tell them you won't be a
moment.
c.
Try and meet them as soon as possible
d.
All of the above
Item No: 31 of 40
Question:
Which of the
following are the important components of good interpersonal office skills?
a.
Effectively translating and conveying information.
b. Being
able to accurately interpret other people's emotions.
c. Calmly
arriving at resolutions to conflict.
d. Avoiding
gossip and being polite.
e. All
of the above.
Item No: 32 of 40
Question:
According to standard
filing conventions, in which order will the following three documents befilled?
Dr. Jones's office,
Doctor at sea, Doctor come quickly.
a.
Dr. Jones's office, Doctor at sea, Doctor come quickly.
b.
Doctor at sea, Doctor come quickly, Dr. Jones's office.
c.
Doctor come quickly, Dr. Jones 's office, Doctor at sea.
d.
Dr. Jones's office, Doctor come quickly, Doctor at
sea.
Item No: 33 of 40
Question:
What is the
difference between Microsoft Access and Microsoft Excel?
a. Access
is mainly for spreadsheets and Excel is for databases
b.
Access is mainly for databases and Excel is for spreadsheets
c.
Access is mainly for databases and Excel is for word processing
d.
Access is mainly for word processing and Excel is for spreadsheets, including
digital photograph editing
Item No: 34 of 40
Question:
Which of the
following are proven methods of improving your office skills?
a.
Smiling and being appreciative of others, especially the clients.
b. Actively
listening to, even humoring people at times.
c. Looking
to resolve conflicts and bringing people together.
d.
Conveying what is expected in return as an appropriate response, and avoiding
ambiguity.
e. All
of the above.
Item No: 35 of 40
Question:
Which of the
following are commonly used computer web
browsers?
a.
Mozilla, Guardian Website, The Times of London, MSN
b.
Expedia, Opodo, Student Universe, Godzilla
c.
Chrome, Explorer, Firefox
d.
Google, MSN, Yahoo, Ask
Item No: 36 of 40
Question:
Which of the
following energy-saving practices can be used in an office without adversely
affecting company productivity?
a. Use
only one bathroom light during office hours
b.
Turn off lights and computers at the end of the day
c.
Turn off the computers between sending e-mails
d.
Use lower Watt light bulbs, especially in the emergency exits
e. a and b
Item No: 37 of 40
Question:
What is the benefit
of e-mailing documents rather than always providing hard copies to individuals?
a.
There is no benefit of except that people can delete them more easily.
b.
The documents can potentially be edited online and re-circulated.
c.
The documents can be electronically forwarded, which saves stationary that may
otherwise be used.
d. b and c
Item No: 38 of 40
Question:
What does the CTRL+V
shortcut accomplish in Word 2007?
a.
It makes the selected text appear in bold.
b.
It pastes the text that has already been copied.
c.
It converts the selected text into the next larger size of the same font.
d.
It applies italic formatting to the selected text.
e.
All of the above.
Item No: 39 of 40
Question:
What is a 'mouse
potato' (a comic phrase in an office environment)?
a.
The equivalent of a couch potato, but in terms of using a computer - i.e. someone who spends all their time at a computer.
b. A
virus or other harmful computer bug, such as a 'trojan horse'.
c. An
office ornament that workers place on their desks to keep them motivated during
office hours.
d. b and c
Item No: 40 of 40
Question:
Your computer is not
printing and a technician is not available, so you perform the following
activities to investigate the problem. In which order should you take these up?
1. See if the printer
cartridge is finished
2. See if the printer
is switched on
3. Try to print a
test page using the printer self-test
4. Try to print a
test page from Windows
5. See if the printer
is properly attached to the computer
a.
5, 4, 3, 2, 1
b.
3, 2, 1, 4, 5
c.
3, 5, 4, 1, 2
d.
2, 3, 1, 5, 4
e.
3, 1, 5, 2, 4
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